Shipping Policies

Refriparts Panama - Authorized Center Shipping Policies

Shipping Policies

REFRIPARTS PANAMA, S.A. offers free shipping throughout the metropolitan area (Panama City). In addition, we deliver to courier and/or external transport companies for shipping to the entire national territory. The delivery time begins once the order requested by the customer has been confirmed by our staff.

At REFRIPARTS PANAMA, S.A., we will keep you informed about the status of your order through email notifications. You can also make inquiries by calling our Customer Service Center:

  • Office: (+507) 387-2277 || (+507) 239-0234, Monday to Friday from 8:00 AM to 6:00 PM and Saturdays from 8:00 AM to 3:00 PM.
  • Spare Parts: (+507) 239-1571, Monday to Friday from 9:30 AM to 5:30 PM and Saturdays from 9:30 AM to 3:00 PM.

General Shipping Policies:

  • The estimated delivery time is 0 to 4 business days after the order has been confirmed.
  • Free delivery applies only within the metropolitan area (Panama City), depending on availability in the specific area.
  • Delivery will be made to the shipping address provided and must be reviewed and signed for by the purchaser, who must be of legal age and present valid identification.
  • If the delivery address was entered incorrectly, delivery time may be delayed or the order may not be delivered. Neither REFRIPARTS PANAMA, S.A. nor the logistics operator will be held responsible for incorrectly entered delivery addresses or destinations/addresses not covered by the assigned delivery service.
  • REFRIPARTS PANAMA, S.A. reserves the right not to deliver to certain areas for safety reasons, in order to protect the physical integrity of drivers and assistants. If a safe delivery is not possible, we will contact you to inform you that the item must be picked up at our offices.
  • If no one is available to receive the order, a second delivery attempt will be made within the next 24 to 48 business hours, up to a maximum of 2 additional attempts.
  • If the delivery is attempted twice and the customer is not located, a third delivery will require payment of the shipping fee, or the customer must pick up the item at our offices. The shipping cost will depend on the area and/or distance of the customer’s residence.
  • For deliveries to condominiums, residential complexes, etc. with restricted access, the product will be delivered at the reception or security checkpoint, only to the customer, upon presentation of valid identification.
  • Delivery hours are Monday to Friday from 8:00 AM to 6:00 PM and Saturdays from 8:00 AM to 3:00 PM.